Site Information

 Loading... Please wait...
Shop LED Flashlights in Canada

Customer Service

Free Shipping

We offer free shipping for all Canadian & US orders.

Free Shipping on Orders over $75 in Canada

We have a flat rate shipping charge of $9.99 on orders under $75 in Canada.

Free Shipping on Orders over $75 in United States

Free Shipping on orders over $75 shipped within the contiguous United States. We have a flat rate shipping charge of $9.99 on orders under $75.00

Free Shipping on Orders over $100 Worldwide

Free Worldwide shipping on orders over $100. Worldwide shipping is available in most countries and you will be given different shipping options during your checkout.

 

RETURN POLICY

You must contact our Customer Service Department to return any goods purchased and to get a Return Authorization (RA) number.  

Within 30 days of purchase: Return the product to us and we will replace or repair it. Period.

Within 5 years of purchase: Return the product to us and we will repair or replace it as long as the light is not working because of factory defects. This does not include obvious user wear or extreme damage.

After 5 years of purchase: Return the product directly to the manufacturer and they will repair or replace it. They will assess the fees involved and will let you know once they receive it

Of course, this warranty does not cover normal wear and tear. IF YOUR LIGHT HAS SIGNIFICANT DAMAGE AND IT IS SENT TO US, WE WILL SEND IT BACK TO YOU. This warranty also does NOT cover modifications, misuse, disintegrations, negligence, accidents, improper maintenance, or repair by anyone other than an Authorized retailer or the manufacturer itself. BUYER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. Please note that the warranty process may take 3-4 weeks to get it back to you.

*Accessories such as pocket clips, holsters, and charging cables are not under the 5 years warranty. These are accessories given for free with our products.

You may return new, unused items within 10 days of delivery for a refund. Please note that shipping charges can't be refunded and a 5% charge will be deducted from your refund for administration fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

PRICING

Flashlightworld.ca is a Canadian owned and operated business. Our customers are never charged any customs duty or brokerage fees. All prices on our website are in Canadian dollars. 

PLEASE NOTE that we reserve our right to refuse the sale of a product if there's a display error on our website (www.flashlightworld.ca). If needed, a customer service associate will contact you to let you know and find a solution with you! Please excuse us if this happens, we do our best!

TAXES

Every order placed and shipped within Canada is subject to all applicable taxes.

LOST PASSWORD

You can recover your lost account information by clicking here.

WARRANTY

Within 30 days of purchase: Return the product to us and we will replace or repair it. Period.

Within 5 years of purchase: Return the product to us and we will repair or replace it as long as the light is not working because of factory defects. This does not include obvious user wear or extreme damage.

After 5 years of purchase: Return the product directly to the manufacturer and they will repair or replace it. They will assess the fees involved and will let you know once they receive it

Of course, this warranty does not cover normal wear and tear. IF YOUR LIGHT HAS SIGNIFICANT DAMAGE AND IT IS SENT TO US, WE WILL SEND IT BACK TO YOU. This warranty also does NOT cover modifications, misuse, disintegrations, negligence, accidents, improper maintenance, or repair by anyone other than an Authorized retailer or the manufacturer itself. BUYER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. Please note that the warranty process may take 3-4 weeks to get it back to you.

*Accessories such as pocket clips, holsters, and charging cables are not under the 5 years warranty. These are accessories given for free with our products.

Quality Flashlights Online

Find the flashlight you can trust with a perfect balance of price, performance and quality.

Shop now

Questions? Message us on Facebook!
‚Äč